Returns, Refunds and Exchanges Policy
How To Return An Item
Your item must be in its original unused condition to be returned, unless there is a manufacturer defect. Your must return the item within 30 days of receival of your purchase.
1. Please email firstname.lastname@example.org to request a refund.
2. We will provide you with shipping details.
3. Include in your package a signed letter stating the reason for your return and the original order receipt.
Merchandise that has been worn, used, or altered will not be accepted for return or exchange.
All items are subject to a 10% restocking fee, this will be deducted from your refund. We also do not refund the original shipping and handling that you paid on the order.
If your clothing item is in like new condition, you may exchange your clothing item for a different size or color (if in stock). You will not be subject to a restocking fee in this case, but you still will have to pay return shipping.
Refund Policy in the event of a misplaced order
(The company is defined as BOMBSQUAD PRESENTS.)
(Point of contact is defined as the DATE the customer emails the company.)
If an item does not arrive at the designated customer address, please notify us via email@example.com
We will contact the postal service and verify that the item is accounted for. The customer then has a further 30 days from point of contact for the item to arrive. If the item does not arrive in this time frame they are entitled to a full refund. No sooner no later. A second package containing their goods will be shipped and shipping fee’s will be deducted from this refund.
All orders are shipped within 48 hours Monday - Friday 8am - 5pm.
We use the following carriers to deliver our orders:
Order Tracking (International Shipping Only)
If a tracking # is provided by the shipping carrier, we will update your order with the tracking information. Please note that some orders using 1st Class USPS mail will not have tracking numbers.
The rate charged for the shipping of your order is based on the weight of your products, and your location. Before the final checkout page you will be shown what the cost of shipping will be, and you will have a chance to not place your order if you decide not to.
This policy covers how we use your personal information. We take your privacy SERIOUSLY and will take all measures to protect your personal information.
What Information Do We Collect?
We only collect information that we need that is related to your order. This includes your:
Credit Card Information
In addition we also collect information on your IP address, browser type, and Refer URL data. We use this data to prevent hacking attempts, help us know what web browsers people are using, and find out where our visitors are coming from so that we can improve our marketing.
How Is My Information Used?
Your information is only used to fill your order. We do not sell or redistribute your information to ANYONE.
Security and Storage
Only your order data billing, shipping, and order contents data is stored on our server. This information is encrypted using a Secure Sockets Layer before it is transmitted over a web server. We do not store your Credit Card data.
Cookies and Browser Information
Cookies are small files that reside on your computer and allow us to recognize you on your next visit or store your shopping cart contents. We use them only to track this information.